Policies

Insurance Coverage • Speech Therapy

insurance billing

Rock Therapeutic Services is open Monday through Friday, by appointment. Below is a partial list of the insurance companies we are In-Network Preferred Providers for:

  • Premera Blue Cross
  • Regence Blue Shield
  • Group Health
  • First Choice Health Network
  • Aetna
  • Lifewise
  • Healthcare Mgmt. Administrators

If your insurance carrier is not listed above please call us to verify and discuss other options!

We are contracted with a large network of insurance providers. Please contact our office for further information.

Office Line: 425.358.4885
Toll Free : 888.885.4680
Fax: 425.358.7159
info@RockTherapyServices.com


Cancellation / Vacation / Sick Policy

Cancellation Policy

In order to provide the best possible service and availability to all of our clients, it is our policy to charge $75.00 to clients who do not provide sufficient notice for cancellations. We ask for as much notice as possible. Ideally, this means at least 24 hours notice. We do realize that children wake up sick from time to time. In this event, parents should call 425.358.4885 or email info@rocktherapyservices.com on or before 8:00am the day of your childs appointment. If the call is received later than 8:00am the client will be responsible to pay a cancellation fee of $75.00.

Medical insurance does not cover cancelled or missed appointments. In emergency situations (earthquake, motor vehicle accidents, etc), Rock Therapeutic Services does not require any notice and will not bill the client for the cancelled appointment. Three un-cancelled ‘no shows’ are grounds for termination of treatment.

Sick Policy

If your child is sick, please keep him/her home. Children who are not feeling well, will not do well in therapy. If the child is not contagious and seems to be in good spirits you can bring him/her to therapy. If the therapist determines he/she is not healthy enough to participate in therapy, she may call the parent/caregiver to take the child home early. If the child starts feeling sick the day before their appointment, it is recommended for the parent to call as early as possible and cancel your child’s appointment.

If your child starts feeling better the day of his/her appointment, you can call and see if your child’s appointment is still available. We will do our best to find an opening in our schedule for your child to be seen.

Other

Rock Therapeutic Services is closed for some Holidays and professional conferences. Parents will be notified of any days off or vacation days at least one week prior to the date.